Let’s repair your device

Send your product

To start your repair process, download the Repair Form below. Include it signed in the parcel addressed to the Repair department at LX navigation.

Express repair service

In order to get your repair done in a maximum of 3 days after receiving it, mark the Express repair tag on the Repair form and sit back. We will take care of it.

Usual repair time

As the repair service runs on the principle of "First in, first out", repairs usually take up to 3-4 weeks depending on the workload. Use express repair service to skip the line.

Packages from outside European Union - EU

When you are sending a package from outside EU, following documentation for customs is necessary:

1. Repair form
2. Proforma invoice
3. Tracking number

When you fill out a repair form, documents Repair form and Proforma invoiced are generated and sent to your email. Print both documents, sign them and add them to the package. When shipping, please add repair form number as a reference. This number is written on the document Repair form, on the bottom right side of the document (under barcode). Then please send us both signed documents and tracking number as a reply to email where you have received them (use reply all).

With this procedure we will be able to avoid import problems, potential expenses for the sender or even returning the package back to you without entering the EU. For any information please call us +386 (0)3 490 46 70 or send us an email to sales@lxnavigation.com.

LX navigation will have to send the documentation to customs and inform them about the package. All packages that will not have documentation (1. & 2. & 3.) will be returned to the sender.

Ready to fill the form?

Fill out the repair form and we will send you a PDF document to your email. Print it and include in the package.

Repair Form

When shipping, please add repair form number as a reference. This number is written on the PDF document, which you will receive on the email, on the bottom right side of the document (under barcode). It is also written in the email.

Repair process

Device shipped

The pilot sends us the device to the company address.

Device received

We receive the device and put it in the waiting line.

Device inspected

The pilot receives an informational email with cost estimation.

Device repaired

After confirming the expense we will proceed with repair.

Payment

The pilot will receive an invoice for service once the device is repaired.

Device sent back

After payment confirmation, we will ship the device back.