Let's repair your device.
Every repair is done in-house by the people who built your instrument. Open a repair ticket, ship the device, and follow the process — first in, first out.
Send your product
To start your repair, open a repair ticket below. Include the generated repair documents signed in the parcel, addressed to the Repair department at LX navigation.
Express repair service
Need it back fast? Choose the Express repair option in the ticket and sit back — your repair is done within 3 days of receiving the device.
Usual repair time
Repairs run "first in, first out" and usually take 3–4 weeks depending on workload. Use the express service to skip the line.
Ready to open a repair?
Open a repair ticket in the LX Portal — describe the fault, attach photos and the invoice for warranty claims, and we generate the repair documents for the parcel. You follow every step of the repair online, with the same RMA number.
Repairs run through an LX account. It is how you follow the ticket, read the technician’s findings and approve the quote — and how we can reach you about your device.
Shipping from outside the EU? Three documents are required for customs. The Repair Form and Proforma Invoice are generated with your repair ticket — print both, sign them, and add them to the package. Then reply to the confirmation email with both signed documents and your tracking number.
This lets us clear the package with customs and avoids import problems, extra costs, or the parcel being returned before it enters the EU. Packages missing any of the three documents are returned to the sender.
Questions? Call +386 (0)3 490 46 70 or email [email protected].
The repair process.
Six steps from your cockpit to ours and back. You're kept informed by email at every one.
You send the device to our address in Celje, with the signed Repair Form in the parcel.
We receive the device and place it in the waiting line — or at the front, with express service.
You receive an informational email with a cost estimation for the repair.
Once you confirm the estimate, we proceed with the repair.
When the device is repaired, you receive an invoice for the service.
After payment confirmation, we ship the device back to you.